How to use this tenant repair timeline template
- Use one entry for each report, reply, appointment, inspection, repair, or complaint response.
- Keep descriptions factual and include reference numbers where available.
- Record access offered and what happened at each visit.
- Download or print before leaving; this tool deliberately does not store entries after the tab is closed or refreshed.
Sources: Housing Ombudsman; Citizens Advice
Example repair chronology
A useful chronology separates what the tenant reported from what the landlord or contractor later said or did. Keep each entry factual and link it to the original message, photograph, job reference, or complaint response you still hold.
- 4 January: reported water staining above the bedroom window by email; repair reference received.
- 8 January: appointment offered for 12 January; tenant confirmed access.
- 12 January: contractor attended, photographed the wall, and said a further inspection was needed.
- 19 January: tenant asked for the inspection date and reported that the staining had spread.
- 26 January: formal complaint submitted; requested an inspection plan, repair dates, and a written update.
What to do with the finished chronology
Compare the timeline with your current repair and complaint references. Mark the actions that remain outstanding, and keep the exported copy with the original messages and photographs.
Choosing 'Start a guided case' takes you to RentDoctor's start page, but this tool does not automatically transfer its entries. You decide what information to enter in the guided process.
This resource provides general information for tenants in England. It is not legal advice and does not assess responsibility, eligibility, or the likely outcome of a complaint or claim.