Check whether the repair is the landlord's responsibility
GOV.UK says private landlords are responsible for important areas including the structure and exterior, sanitary fittings and drains, heating and hot water, relevant gas systems and ventilation, electrical wiring, and damage caused while attempting repairs. Your tenancy agreement may contain additional responsibilities.
Report the problem promptly. Do not carry out work yourself unless your tenancy agreement allows it or you have suitable written agreement and advice.
Sources: GOV.UK; Citizens Advice
Tell a landlord who is not doing repairs exactly what remains wrong
- State the defect, affected room, first-noticed date, and current severity.
- Explain any immediate health or safety risk without sending more sensitive detail than is necessary.
- Attach clear photographs if the channel is secure and appropriate.
- Ask for acknowledgement, inspection or attendance, and an expected timetable.
- If an agent manages the home, keep both the agent and landlord details with your record.
Source: Citizens Advice
Follow up after a reasonable time
There is no single deadline that fits every private repair. What is reasonable depends on the problem and its urgency; loss of heating in cold weather or dangerous electrics should be treated differently from a minor defect.
When following up, quote the original report date, describe any change in condition, confirm access availability, and ask for the next action in writing.
Sources: Shelter England; Citizens Advice
Ask the council about serious health or safety conditions
If the home is in a bad state of repair and the problem may affect health or safety, Citizens Advice and GOV.UK explain how the local council's environmental health or private rented housing team may help. The council can assess hazards and decide what enforcement action is appropriate.
Keep evidence of the landlord report, replies, photographs, and any council inspection or written finding.
Sources: GOV.UK; Citizens Advice
Avoid creating a separate tenancy problem
- Keep paying rent while pursuing repairs unless a qualified adviser tells you otherwise.
- Offer reasonable access and retain the appointment record.
- Keep communication factual and focused on the condition and requested action.
- Obtain independent advice before court action or paying for substantial repairs yourself.
Sources: Citizens Advice; Shelter England
This resource provides general information for tenants in England. It is not legal advice and does not assess responsibility, eligibility, or the likely outcome of a complaint or claim.