Focus on observable, practical impact
- The room and condition affecting it
- Whether normal use was possible, limited, or not possible
- How many days the entry covers
- What changed in daily living, such as where people slept or prepared food
- A broad practical cost, if relevant, while keeping receipts separately
Sources: Citizens Advice; GOV.UK
Keep sensitive information proportionate
This tool is for room-use and practical impact notes. Do not enter names of children, detailed diagnoses, medication, bank information, or other sensitive personal data.
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This resource provides general information for tenants in England. It is not legal advice and does not assess responsibility, eligibility, or the likely outcome of a complaint or claim.