Make Your Repairs Count
A clearer repair pathway for social housing tenants
Social housing repair guidance for council and housing association tenants in England: report problems, keep evidence, complain and understand Awaab's Law.
Open resourceGuides & Tools
Practical Repair Guidance For Tenants In England
Start with your landlord type, find the task you need to complete, or use a private tool that keeps everything in your browser until you choose to download it.
Choose By Landlord Type
Council, Housing Association Or Private Landlord?
The right reporting and complaint route depends on who manages your home. Start with the relevant guide, then build a dated record of what happened.
Start Here
Campaign And Tenant-Type Guidance
Use the social-housing campaign hub to choose a council or housing-association route, or follow the private-landlord guide for written notice and safe escalation.
Complete A Task
Evidence, Inspection, Reporting And Complaint Guides
Each guide is sourced, dated, reviewed by the RentDoctor editorial team, and written as general tenant information rather than legal or medical advice.
Council tenant guide
What to do when your council is not fixing repairs
Steps for council tenants in England when repairs are delayed: report the problem, preserve evidence, complain and escalate unresolved work.
Open resourceHousing association tenant guide
What to do when your housing association is not fixing repairs
A step-by-step England guide for housing association tenants to document delayed repairs, contractor visits, formal complaints, and unresolved work.
Open resourceCurrent law guide
Awaab's Law for social tenants: Phase 1 now and Phase 2 from 30 November 2026
An England guide for social tenants explaining current Awaab's Law Phase 1 duties and the Phase 2 expansion from 30 November 2026.
Open resourcePrivate tenant guide
What to do when a private landlord is ignoring repairs
Steps for private tenants in England when a landlord is not doing repairs: written notice, evidence, access records, council help and safe escalation.
Open resourceEvidence checklist
How to document damp and mould clearly and safely
Damp and mould evidence checklist for tenants: take safer photographs, show progression, and record reports, access, repairs and room impact.
Open resourceTenant inspection checklist
What tenants should expect from a damp and mould inspection
What tenants in England should record before, during and after a landlord damp and mould inspection, including access, findings and follow-up.
Open resourcePrivate Tools
Build A Repair Chronology Or Room Impact Diary
These local-first tools do not send or save what you enter. Download or print your record before closing the browser tab if you want to keep it.
Private browser tool
Build a printable repair report timeline
Build and download a private tenant repair chronology covering reports, replies, access, inspections, complaints, repairs and unresolved actions.
Open resourcePrivate browser tool
Create a printable room impact diary
Record how disrepair affects normal room use in a private browser tool. Print or download the diary without sending entries to RentDoctor.
Open resourceHow We Publish
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