Our Mission: help tenants secure safe homes, accountable repairs, and fair compensation where eligible.

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Office10 York Rd, SE1 7ND

Terms And Conditions

Terms For Using RentDoctor Services

These terms set out the legal conditions for website use and service engagement with RentDoctor.

Last updated: 23 February 2026

Interpretation

How These Terms Apply

These terms apply to all website visitors and to organizations or individuals procuring RentDoctor services, unless superseded by a signed agreement.

  • Read together with our Privacy Policy and Cookie Policy
  • Contract documents override these terms where expressly stated
  • Material breaches may lead to suspension or termination of access

Core Terms

General Contract Principles

Acceptance Of Terms

By accessing this website or engaging RentDoctor services, you confirm acceptance of these terms and any referenced policies.

Eligibility And Authority

You must have legal capacity to enter binding agreements and, where acting for an organization, authority to bind that organization.

Changes To Terms

We may update these terms periodically. Continued use after updates take effect constitutes acceptance of the revised terms.

Supplemental Agreements

Service-specific statements of work, order forms, or contracts prevail over these website terms where conflicts exist.

Website Use

Conditions For Accessing Site Content

  • Use the website lawfully and without disrupting service availability
  • Do not attempt unauthorized access, reverse engineering, or security circumvention
  • Do not submit unlawful, infringing, or misleading content through forms
  • Respect intellectual property rights across text, media, and workflow resources
  • Do not reproduce or redistribute website materials without written permission
  • You remain responsible for ensuring submitted data is accurate and lawful to share

Service Delivery

Operational Terms For Paid Engagements

Service Scope

RentDoctor provides operational support, workflow guidance, and implementation services as defined in written agreements.

Client Responsibilities

Clients provide timely access, accurate information, and designated decision-makers needed to deliver agreed outcomes.

Dependencies And Delays

Delivery timelines may change if dependencies, approvals, or third-party inputs are delayed outside our reasonable control.

Professional Advice Boundary

Website materials are general guidance and are not legal advice. Independent legal advice should be sought where required.

Legal Clauses

Key Rights, Obligations, And Limitations

L01

Intellectual Property

All platform content, branding, templates, and documentation remain RentDoctor property or licensed assets unless expressly stated otherwise.

L02

Confidentiality

Both parties must protect non-public business, operational, and personal information and use it only for agreed lawful purposes.

L03

Liability Limits

To the maximum extent permitted by law, RentDoctor excludes indirect or consequential loss and limits aggregate liability to fees paid for affected services.

L04

No Unlawful Exclusions

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or liabilities that cannot be lawfully excluded.

L05

Indemnity

You agree to indemnify RentDoctor against claims resulting from unlawful use of the site, rights infringement, or breach of these terms.

L06

Termination

We may suspend or terminate access for material breach, security risk, or unlawful activity, subject to contractual obligations.

L07

Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including outages, disasters, or governmental actions.

L08

Severability And Waiver

If any clause is unenforceable, remaining clauses remain in effect. Failure to enforce a right is not a waiver of that right.

General Enquiries

ops@rentdoctor.co.uk

Registered Address

10 York Rd, London, SE1 7ND, United Kingdom

Governing Law

These terms are governed by the laws of England and Wales, with disputes subject to the courts of England and Wales unless otherwise agreed.