01
Tenant Intake And Urgency Assessment
Assess each case quickly for health and safety risk, vulnerability, and urgency of required remedial action.
- Structured case intake
- Urgent-risk escalation
- Clear case ownership
How We Help
One End-To-End Support Pathway For Tenants Facing Disrepair
We support tenants from first report through evidence capture, repair-history organisation, landlord follow-up, and human-reviewed case preparation.
Get Started Quickly
Tell Us About Your Housing Issue And We Will Map The Right Next Steps
We review your current situation, evidence status, and landlord response history so you know exactly what to do next.
Service Catalogue
Built For Every Stage Of The Tenant Disrepair Journey
02
Evidence Collection And Timeline Management
Build a defensible evidence trail across photos, videos, correspondence, appointments, and repair outcomes.
- Photo/video evidence standards
- Timeline integrity checks
- Audit-ready case history
03
Repair And Inspection History
Record inspections, appointments, access, repair attempts, and unresolved work in one chronology.
- Inspection history
- Detailed defect reporting
- Repair-attempt records
04
Landlord And Agent Escalation Support
Prepare and issue structured notices so requests are specific, timed, and difficult to ignore.
- Formal notice templates
- Response deadline tracking
- Escalation evidence logging
05
Independent Advice Preparation
If delays continue, organise the information an independent adviser may need to understand the situation.
- Legal pathway briefing
- Case file preparation
- Escalation support through the process
06
Human-Reviewed Next Steps
Review information gaps and identify practical follow-up routes without making a legal or eligibility decision.
- Impact record review
- Missing-information checks
- Human-reviewed next actions
07
Repairs Monitoring And Close-Out Oversight
Track repair delivery in detail so contractor attendance, work quality, tenant communication, and unresolved defects are all managed in one accountable journey.
- Attendance outcomes logged for every visit window
- Quality checks with before/after evidence
- Escalation triggers for missed or failed works
Support Stages
How Your Case Progresses With RentDoctor
Stage 1: Immediate Tenant Support
No upfront cost to tenant
- Urgency assessment and case setup
- Evidence checklist and timeline build
- Structured landlord communication support
- Priority escalation for safety-risk cases
Stage 2: Report And Escalation
No upfront cost to tenant
- Inspection, access, and repair-attempt chronology
- Formal report sent to landlord or agent
- Contractor attendance and visit-outcome tracking
- Quality check reviews and failed-work escalation logging
Stage 3: Review And Case Preparation
Case-dependent progression
- Plain-language options and information-gap review
- Information pack preparation for independent advice
- Repair enforcement support through the case
- No automated legal or eligibility decision
Repairs Monitoring And Close-Out
Repair Orders Are Not Treated As Complete Until Results Are Evidenced
We run an evidence-first monitoring model from first appointment through final close-out. This keeps landlords, agents, and contractors accountable when visits are missed, works are poor quality, or defects reappear after attempted remediation.
M01
Contractor Attendance Tracking
Every booked visit is tracked against the agreed date and time window, with clear status markers for attended, late, no-access, or no-show outcomes and supporting evidence where disputes arise.
M02
Quality Checks After Every Attempt
Repairs are checked against the root issue rather than cosmetic completion. We record what was attempted, what evidence confirms quality, and whether further remedial work is still required.
M03
Tenant Update Discipline
Tenants receive milestone updates after each contractor event: what happened, what remains outstanding, who owns the next action, and the date for the next confirmed step.
M04
Escalation For Missed Or Failed Works
If visits are missed, incomplete, or defects recur, we escalate immediately using the timeline evidence, formal re-notices, and deadline controls that support legal progression if required.
Evidence Timeline Expectations
We require each repair event to be logged on the day it occurs so the timeline remains escalation-ready and audit defensible.
- Appointment notice date, contractor name, and agreed attendance window
- Attendance result with reasons where access or timing issues are claimed
- Work completed, parts outstanding, and next-step commitments with dates
- Before/after photos and tenant impact notes after each intervention
Close-Out Rules And Escalation Thresholds
A case is only closed when tenant conditions are demonstrably improved and evidence shows durable repair outcomes, not just administrative completion.
- Tenant confirmation and quality checks before marking works resolved
- Immediate reopen when damp, mould, leaks, or defects return
- Formal escalation for missed attendance, failed repairs, or repeat patchwork fixes
- Organised information pack available for independent review where needed