Portfolio-Level Triage Control
Prioritise incoming disrepair reports across estates with severity scoring, vulnerability flags, and clear owner assignment.
Landlords & Agents
Operational Systems For Landlords, Councils, And Property Service Teams
Build a repeatable tenant-first operating model that resolves tenant disrepair issues faster, with clearer accountability and stronger communication discipline.
Leadership Priority
Align Teams Around One Disrepair Operating Model
We help you reduce handoff failures, strengthen resident communication and improve case closure integrity across your portfolio.
Capability Pillars
What High-Performing Housing Disrepair Operations Need
Coordinated Contractor Delivery
Run structured scheduling, attendance confirmation, and remediation tracking with service-level transparency.
Resident Communication Governance
Standardise updates, missed-visit responses, and escalation messaging to reduce frustration and complaint risk.
Legal And Compliance Readiness
Maintain defensible evidence timelines, obligation checks, and case-close documentation for governance review.
Operational Design
From Fragmented Activity To One Coordinated Delivery Flow
We help you align intake, scheduling, contractor execution, resident communication, and case closure into one practical workflow model with measurable controls.
- Aligned responsibilities across operations, legal, and field teams
- Consistent case progression rules and exception handling
- Clear management insight on throughput, quality, and resident impact
Operating Modules
Comprehensive Controls Across The Full Case Lifecycle
M01
Multi-Team Work Queues
Separate but connected queues for housing officers, repairs coordinators, contractors, and compliance leads.
- Role-based intake views
- Priority routing rules
- Live workload balancing
M02
SLA Performance Tracking
Monitor first response, appointment completion, and close-out quality across every property group.
- Threshold alerts
- Breach analysis
- Service-area comparison
M03
Resident Case Timeline
Consolidate all communication, repair visits, evidence, and decisions into one chronological source of truth.
- Message audit trail
- Appointment history
- Outcome verification
M04
Escalation Workflows
Automate escalation triggers for repeated failures, missed access, health-risk evidence, and unresolved defects.
- Policy-driven triggers
- Escalation assignment
- Resolution tracking
M05
Governance Dashboards
Report operational risk, case aging, recurring defects, and resident impact patterns to leadership.
- Board-ready summaries
- Regional trend analysis
- Quality variance indicators
M06
Evidence Pack Automation
Generate case bundles with validated records for legal teams, insurers, or independent review.
- Structured export packs
- Integrity checks
- Handover confirmation
Deployment Tracks
Choose A Model That Matches Your Service Pressure And Scale
Rapid Stabilisation
Delivery Program
For teams handling active backlog pressure and immediate service-risk exposure.
- Triage redesign in 2-4 weeks
- Core SLA dashboard rollout
- Escalation path standardisation
- Initial performance baseline
Operational Transformation
Delivery Program
For organisations reworking end-to-end disrepair delivery and governance.
- Cross-team workflow architecture
- Contractor management model
- Resident communication playbooks
- Quarterly improvement roadmap
Enterprise Governance
Delivery Program
For large housing providers needing portfolio-wide controls and board reporting.
- Multi-region operating controls
- Executive KPI and risk reporting
- Case integrity assurance model
- Strategic advisory support
34%
average reduction in overdue disrepair cases
42%
faster triage decision turnaround
96%
tenant update compliance across active cases
99%
case evidence completeness at close-out
18
housing teams currently supported