P01
Issue And Room History
Record each problem, the rooms affected, when it began, whether it is recurring, and what remains unresolved.
Case Preparation
Prepare A Clear Record Of Unresolved Housing Repairs
Organise the facts another organisation may need to understand what happened, without automated eligibility decisions or promises about legal or financial outcomes.
Two Ways To Begin
Choose A Quick Callback Or A Guided, Resumable Case Starter
The guided route takes you through contact, property, landlord, disrepair, repair history, impact, and review.
What To Organise
Six Parts Of A Clear Repair Record
P02
Notice Trail
Keep the dates, channels, reference numbers, and copies of reports made to the landlord or managing agent.
P03
Access And Repair Attempts
Record inspections, appointments, access offered, missed visits, work attempted, and problems that returned.
P04
Daily Impact
Explain room loss, damaged belongings, extra costs, and disruption in clear factual terms.
P05
Supporting Material
List dated photos, videos, correspondence, inspection notes, receipts, and council or ombudsman letters.
P06
Missing Information
Use a human-reviewed checklist to see what may need clarification before the record is shared elsewhere.
How It Works
From First Contact To A Human-Reviewed Record
Step 01
Choose How To Start
Request a quick callback or use the guided case starter to provide a more structured account.
Step 02
Verify And Save
The guided route verifies your email and saves progress so you can return without starting again.
Step 03
Review Your Summary
Check the property, landlord, disrepair, notice, access, repair, and impact details before submission.
Step 04
Human Review
A RentDoctor team member reviews completeness and may request more information. Submission does not create a legal case.
Step 05
Decide The Next Step
You remain in control of whether to contact your landlord, a council service, an adviser, or an independent solicitor.
Important Boundaries
Support And Preparation, Not Legal Advice
- RentDoctor is a support and case-preparation platform, not a law firm or claims-management provider.
- We do not provide legal advice, assess legal merits, or decide whether a claim is eligible or likely to succeed.
- We do not guarantee repairs, representation, compensation, response times, or any other outcome.
- Submitting information creates a pre-intake lead for human review, not a solicitor-client relationship or legal case.
- If you seek legal advice, choose an appropriately authorised independent adviser and confirm their terms directly.
FAQs
Common Questions About Case Preparation
Q01
Does RentDoctor provide legal advice?
No. RentDoctor helps organise factual information about disrepair and repairs. Legal advice must come from an appropriately authorised independent adviser.
Q02
Will submitting the guided form create a legal claim?
No. It creates a pre-intake record for human review. It does not create a legal case, confirm representation, or determine eligibility.
Q03
Does RentDoctor guarantee compensation or repairs?
No. Outcomes depend on the facts, actions taken by other organisations, and any independent advice you choose to obtain.
Q04
What should I prepare?
Start with issue dates, affected rooms, landlord reports and replies, inspection or repair attempts, current impact, and a list of any supporting material.
Q05
Can I start if information is missing?
Yes. Optional fields are clearly labelled, progress can be saved, and the review can identify information that may be useful to add later.
Q06
What if there is an immediate danger?
Do not wait for an online review. Contact the appropriate emergency service or your landlord's emergency repairs service for urgent danger.