Ops Case
RD-241017 · Olivia Chen
Unsafe bathroom flooring and structural movement
Overview
Survey confirms subfloor rot and adjacent wall crack progression; high-risk mobility hazard.
Tenant has limited mobility after surgery and uses hallway support rails. Flooring instability creates trip and injury risk.
Current blockers
- Landlord requested secondary quote before authorizing structural works.
- Temporary boarding requested but not yet installed.
Next actions
- Serve immediate make-safe notice with 48-hour deadline.
- Issue case pack to legal partner for pre-action review.
Milestones
Survey completed
22 Feb 2026, 11:40Report submitted
23 Feb 2026, 09:05Partner review slot
28 Feb 2026, 09:00Tenant / Tenancy
Tenancy refTEN-90813
Tenancy typePrivate rental
Occupancy1 adult
LandlordMerton Residential Holdings
Managing agentUrban Nest Management
Tenancy start2023-05-20
Vulnerability flags
- Recent surgery
- Mobility aid use
Contact: +44 7700 311 501 · olivia.chen@example.com
Evidence Locker
Integrity score: 97%
Required captures
- Temporary boarding completion photo
- Follow-up crack gauge reading
| Evidence ID | Label | Type | Captured | Quality |
|---|
| ev_241017_01 | Surveyor floor deflection measurements Deflection exceeds threshold in two quadrants. | document | 22 Feb 2026, 11:45 Surveyor | verified |
Notice Log
Open notices: 0
| Notice | Method | Sent | Deadline | Status |
|---|
Urgent structural make-safe request Agent acknowledged and requested second quote. | email | 23 Feb 2026, 10:00 | 25 Feb 2026, 10:00 | response_received |
Survey
Survey ID: surv_7040 · Status: Submitted
Window: Completed 2026-02-22 10:30-12:00 · Surveyor: Mahmoud Yusuf
Hazard score: Structural risk: high
Key findings
- Subfloor timber decay with measurable load instability.
- Crack pattern indicates ongoing movement.
Recommended works
- Immediate exclusion zone and temporary support boarding.
- Structural engineer investigation within 5 days.
Case Pack
Case pack ID: pack_241017 · Status: Submitted
Readiness: 95%
| Section | Status | Notes |
|---|
| Chronology | ready | Complete from intake to survey report. |
| Evidence index | ready | All files hash-verified. |
| Damages schedule | ready | Interim accommodation estimate included. |
Legal questions
- Can emergency injunction be considered if boarding is delayed?
Destination partner: Aster Chambers - Housing Litigation
Audit
| Timestamp | Actor | Action | Detail |
|---|
| 24 Feb 2026, 17:20 | Nadia Wells | partner_review_requested | Requested urgent litigation review due to safety exposure. |
