Ops Case
RD-240994 · Marcus Doyle
Repeat leak from roof void
Overview
Recurring water ingress through kitchen ceiling; temporary patch failed after rainfall.
Leak disrupts cooking area and has damaged lighting circuit. Tenant cannot safely use kitchen sockets during rain periods.
Current blockers
- Contractor completed temporary patch only.
- No definitive roof inspection report issued.
Next actions
- Confirm full roof access appointment with contractor team.
- Collect electrician safety note for damaged fittings.
Milestones
Case opened
30 Jan 2026, 10:22Stage 1 notice served
10 Feb 2026, 09:00Stage 2 deadline
27 Feb 2026, 15:00Tenant / Tenancy
Tenancy refTEN-91220
Tenancy typeSecure council tenancy
Occupancy1 adult
LandlordLambeth Homes Directorate
Managing agentLambeth Reactive Repairs
Tenancy start2019-09-01
Contact: +44 7700 222 401 · m.doyle@example.com
Evidence Locker
Integrity score: 88%
Required captures
- Post-rainfall ceiling image set
- Electrical safety annotation
| Evidence ID | Label | Type | Captured | Quality |
|---|
| ev_240994_01 | Ceiling leak video after rainfall Shows active dripping near light fitting. | video | 23 Feb 2026, 19:10 Tenant | verified |
Notice Log
Open notices: 2
| Notice | Method | Sent | Deadline | Status |
|---|
Repair completion request Acknowledged with temporary works only. | email | 10 Feb 2026, 09:00 | 17 Feb 2026, 17:00 | response_received |
Escalation after temporary fix failure Awaiting full roof scope commitment. | post | 21 Feb 2026, 14:30 | 27 Feb 2026, 15:00 | served |
Survey
Survey ID: surv_7022 · Status: To Schedule
Window: Pending confirmation · Surveyor: Andre Voss
Hazard score: Electrical and water interaction: medium-high
Key findings
- Ingress path likely from roof membrane seam near service duct.
- Ceiling patch has no moisture barrier reinforcement.
Recommended works
- Urgent roof membrane inspection and section replacement.
- Electrical fittings check and make-safe certificate.
Case Pack
Case pack ID: pack_240994 · Status: Drafting
Readiness: 58%
| Section | Status | Notes |
|---|
| Chronology | in_progress | Missing contractor call transcript. |
| Evidence index | ready | Leak video already indexed. |
| Financial losses | missing | No appliance damage receipts yet. |
Legal questions
- Do repeated temporary fixes meet reasonable repair duty?
Destination partner: Stonebridge Legal - Housing Team
Audit
| Timestamp | Actor | Action | Detail |
|---|
| 25 Feb 2026, 08:30 | Jon Park | deadline_reminder_sent | Reminder sent to landlord with evidence bundle link. |
