Ops Case
RD-240981 · Amira Hassan
Severe mould and penetrating damp
Overview
Escalated damp and mould affecting two bedrooms; resident reports worsening asthma symptoms.
Household includes one child and one resident with respiratory symptoms. Temporary anti-mould treatment failed twice.
Current blockers
- Landlord contractor no-show on 2026-02-12 and 2026-02-19.
- No root-cause moisture survey completed yet.
Next actions
- Complete on-site damp survey and moisture map.
- Issue formal 7-day works notice with remediation plan.
- Update legal partner with health-impact evidence.
Milestones
Case opened
18 Jan 2026, 09:10Formal notice served
05 Feb 2026, 12:20Survey booked
26 Feb 2026, 10:00Tenant / Tenancy
Tenancy refTEN-88431
Tenancy typeAssured Shorthold Tenancy
Occupancy2 adults, 1 child
LandlordNorthfield Living Ltd
Managing agentClerkenwell Block Services
Tenancy start2022-03-14
Vulnerability flags
- Respiratory health concern
- Child under 5
Preferred access windows
- Weekdays 09:30-13:00
- Saturday 10:00-12:00
Contact: +44 7700 111 221 · amira.hassan@example.com
Evidence Locker
Integrity score: 94%
Required captures
- Bedroom north wall moisture meter readings
- Window reveal thermal bridge photos
- Doctor note uploaded to health impact folder
| Evidence ID | Label | Type | Captured | Quality |
|---|
| ev_240981_01 | Bedroom mould spread progression set Date-stamped image sequence over three days. | photo | 20 Feb 2026, 08:15 Tenant | verified |
| ev_240981_02 | Humidity monitor export Seven-day humidity trend above 78% RH overnight. | document | 21 Feb 2026, 18:21 Tenant | verified |
Notice Log
Open notices: 1
| Notice | Method | Sent | Deadline | Status |
|---|
Initial hazard escalation notice Acknowledged without committed attendance date. | email | 05 Feb 2026, 12:20 | 12 Feb 2026, 17:00 | response_received |
Missed appointment breach reminder No formal response yet. | portal | 20 Feb 2026, 11:03 | 27 Feb 2026, 17:00 | served |
Survey
Survey ID: surv_7011 · Status: Scheduled
Window: 2026-02-26 10:00-12:00 · Surveyor: Rita O'Neil
Hazard score: HHSRS Damp & Mould: Category 1 likely
Key findings
- Recurring penetration likely from facade jointing.
- Tenant ventilation usage appears adequate.
Recommended works
- External facade reseal and cavity moisture check.
- Mechanical ventilation installation in bedroom.
Case Pack
Case pack ID: pack_240981 · Status: Under Review
Readiness: 82%
| Section | Status | Notes |
|---|
| Chronology | ready | Updated through 2026-02-24. |
| Medical impact | in_progress | Awaiting GP letter. |
| Notices bundle | ready | 2 notices indexed. |
Legal questions
- Should interim housing request be considered if repairs are delayed again?
Destination partner: Linton & Gray Housing Law
Audit
| Timestamp | Actor | Action | Detail |
|---|
| 24 Feb 2026, 14:45 | Mara Singh | case_note_added | Resident reported spread into hallway wall section. |
| 22 Feb 2026, 16:11 | Rina Patel | partner_message_received | Requested updated humidity trend before letter draft. |
